Valerie Black Starter Pack & 2 Pairs of Heels

Description

We often save pumps for special occasions. But with adjustable heels, one pair can adapt to them all. Switch heights, shift styles — all without giving up comfort.

This kit includes:

– The Valérie pump in black lambskin

– Christophe low heels (4 cm) in black patent

– François high heels (8.5 cm) in black patent

Simply choose your size, and why not explore our collection of interchangeable heels to multiply your looks with ease.

This style runs true to size

• Pump with interchangeable heels and pointed toe
• Normal fit
• Shape memory insole
• Color: Black 
• Lambskin leather exterior
• Goatskin lining
• Leather sole with anti-slip pad
• Handcrafted piece in our São João da Madeira workshop in Portugal
• Suitable for all removable heels in our range

TANYA HEATH Paris ships worldwide from Paris. Here are our shipping fees and what you need to know before placing an order.

Shipping fees

Destination	Carrier	Rate
Metropolitan France	Relais Colis	Free from 70 €
Metropolitan France	Colissimo (home delivery)	10 €
European Union	Relais Colis	Free from 150 € — 3 € otherwise
European Union	Colissimo or FedEx	10 €
Canada	FedEx	Free from 250 € — 20 € otherwise
United Kingdom	FedEx	10 €
Mexico, China, India, Japan, Singapore, South Korea, Israel	FedEx	30 €
Overseas departments and territories	FedEx	30 €
Australia, New Zealand, French Polynesia	FedEx	40 €
Russian Federation	Colissimo	25 €

Free shipping thresholds apply to the total order amount before any discounts.

Relais Colis

Our system automatically selects a delivery point near you. If you prefer a specific Relais point, write to us at service-clients@tanyaheath.com before or just after your order — we will do our best to adjust it.

Preparation and shipping times

We are not fast fashion. Our shoes and interchangeable heels are stocked in four different locations around Paris, with more than 600 references available. Assembling, checking, and testing your order can take up to a week — this extra time ensures you receive exactly what you ordered.

Need urgent delivery? Contact us at service-clients@tanyaheath.com before placing an order and we will see what we can do.

Order tracking

As soon as your package is shipped, you will receive an email with your tracking number.

Public holidays and annual closure

We generally close for a few weeks in August as well as on French public holidays. Orders placed during these periods will be shipped as soon as we return. Thank you for your understanding.

Exchanges & Returns Timeframe You have 15 calendar days from the date of delivery to request an exchange or a refund.
Eligible items Shoes and heels may be returned or exchanged, subject to the conditions below.
Items purchased on sale or from the Last Chance section are final and cannot be returned or exchanged.
Conditions Returned items must be:

• unworn
• in perfect condition
• in their original packaging

Once your return has been received and inspected, your exchange or refund will be processed.
Return shipping Return shipping costs are the responsibility of the customer, unless an incorrect or defective item was sent.
We strongly recommend using a tracked shipping service. TANYA HEATH Paris cannot be held responsible for lost return shipments.
Refunds Refunds are issued to the original method of payment (credit card or PayPal).
The time it takes for funds to appear in your account depends on your bank or payment provider.
Taxes & Customs Duties Within the European Union: VAT will be refunded when an item is returned. Outside the European Union: customs duties and local taxes are non-refundable, as they are collected by your local authorities.
Any potential recovery of duties must be handled directly with your local customs office.
Items not functioning correctly upon delivery If your shoes or heels do not clip in properly upon arrival, this is most often due to incorrect understanding of the product.
Please contact us within 3 business days of delivery, ideally with photos or videos. We will guide you to ensure proper use.
After this period, the item will be considered functional.
Warranty Our patented mechanism is designed to last. However, as with any mechanical component, breakage can occasionally occur.

• Within 2 years of purchase: store credit equal to the purchase price
• Between 2 and 5 years: store credit equal to 40% of the purchase price, valid for one year
• After 5 years: items are no longer covered under warranty

The warranty applies only to the heel mechanism. Normal wear (such as soles or general maintenance) should and can be handled by a local cobbler.
For any warranty request, please contact us by email and include your order number.
Holidays & annual closure Our company closes for several weeks in August and on French public holidays. Orders placed during these periods will be processed upon our return.

Secure payments

We accept the following means of payment: Mastercard, Visa, PayPal, AMEX, SHOP Pay, iDEAL, Bancontact, & pay in 4 installments with ALMA.