Refund policy
Exchanges & Returns
Timeframe
You have 15 calendar days from the date of delivery to request an exchange or a refund.
Eligible items Shoes and heels may be returned or exchanged, subject to the conditions below.
Items purchased on sale or from the Last Chance section are final and cannot be returned or exchanged.
Conditions Returned items must be:
Return shipping Return shipping costs are the responsibility of the customer, unless an incorrect or defective item was sent.
We strongly recommend using a tracked shipping service. TANYA HEATH Paris cannot be held responsible for lost return shipments.
Refunds Refunds are issued to the original method of payment (credit card or PayPal).
The time it takes for funds to appear in your account depends on your bank or payment provider.
Taxes & Customs Duties Within the European Union: VAT will be refunded when an item is returned. Outside the European Union: customs duties and local taxes are non-refundable, as they are collected by your local authorities.
Any potential recovery of duties must be handled directly with your local customs office.
Items not functioning correctly upon delivery If your shoes or heels do not clip in properly upon arrival, this is most often due to incorrect understanding of the product.
Please contact us within 3 business days of delivery, ideally with photos or videos. We will guide you to ensure proper use.
After this period, the item will be considered functional.
Warranty Our patented mechanism is designed to last. However, as with any mechanical component, breakage can occasionally occur.
For any warranty request, please contact us by email and include your order number.
Holidays & annual closure Our company closes for several weeks in August and on French public holidays. Orders placed during these periods will be processed upon our return.
Eligible items Shoes and heels may be returned or exchanged, subject to the conditions below.
Items purchased on sale or from the Last Chance section are final and cannot be returned or exchanged.
Conditions Returned items must be:
- unworn
- in perfect condition
- in their original packaging
Return shipping Return shipping costs are the responsibility of the customer, unless an incorrect or defective item was sent.
We strongly recommend using a tracked shipping service. TANYA HEATH Paris cannot be held responsible for lost return shipments.
Refunds Refunds are issued to the original method of payment (credit card or PayPal).
The time it takes for funds to appear in your account depends on your bank or payment provider.
Taxes & Customs Duties Within the European Union: VAT will be refunded when an item is returned. Outside the European Union: customs duties and local taxes are non-refundable, as they are collected by your local authorities.
Any potential recovery of duties must be handled directly with your local customs office.
Items not functioning correctly upon delivery If your shoes or heels do not clip in properly upon arrival, this is most often due to incorrect understanding of the product.
Please contact us within 3 business days of delivery, ideally with photos or videos. We will guide you to ensure proper use.
After this period, the item will be considered functional.
Warranty Our patented mechanism is designed to last. However, as with any mechanical component, breakage can occasionally occur.
- Within 2 years of purchase: store credit equal to the purchase price
- Between 2 and 5 years: store credit equal to 40% of the purchase price, valid for one year
- After 5 years: items are no longer covered under warranty
For any warranty request, please contact us by email and include your order number.
Holidays & annual closure Our company closes for several weeks in August and on French public holidays. Orders placed during these periods will be processed upon our return.