You ordered the wrong size? No problem. All exchanges on shoes are possible. Simply contact customer services and we will manage the return and exchange process together.
If you would like to return a product, we invite you to get in touch with customer services and we will indicate the return procedure.
You have 30 days from the time you receive your shoes and/or heels to ask for a return or an exchange.
Shipping for returns and exchanges for France are free of charge. Return shipping for all other destinations will be paid for and managed by the customer with the assistance of customer services. Exchanges will be sent with no additional shipping fee.
Returns and Exchanges only apply to products that have never been worn, that have been sent within the authorized time, and that are returned in their original packaging. There will be no return or exchange possible if these conditions are not met, and there will be no exception to this rule.
Once we have received your return and verified that the products are un-worn, in perfect condition, and in their original packaging, we will issue a full re-fund for the returned products minus the shipping charges.
Your refund will be credited to the credit card used for the purchase. The time required for the refund depends on the institution that issued the card. Please note that the value date of the re-credit will in any case be the same as the debit date, so you will not suffer any loss in terms of bank interest.
If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable as these are paid to your national/local government.
You may be able to recover custom or duty by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker.