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Description

TANYA HEATH Paris ships worldwide from Paris, France. Here are our shipping costs:

Shipping costs

Selection of your Mondial Relais delivery location

We want to make your shopping experience as convenient as possible. Our shipping app automatically selects a delivery point for you when we schedule delivery, so you don't have to do this during checkout. However, we understand that you may have a specific Mondial Relais location that suits you better. If this is the case, please feel free to contact us at service-clients@tanyaheath.com, and we will try to replace the automatic delivery point in order to deliver your order to the location that suits you best.

Your comfort is our priority, and we are here to make deliveries as convenient as possible for you.

TANYA HEATH Paris will always use Fed EX for deliveries to Canada, the United States or the United Kingdom. For European destinations and the Russian Federation, we often use the postal service. For all other destinations, we will choose between DHL, FEDEX and a comparable carrier specializing in your region.

Order preparation and shipping times

At TANYA HEATH Paris, we are not at all fast fashion which means that we take our time to prepare your order correctly. That's why we'd like to give you an insight into what's going on behind the scenes.

Order preparation: We store our adjustable shoes and interchangeable heels in four different locations in and around Paris, and we have more than 600 different references in a multitude of sizes. As a result, assembling an order is more complex than you might imagine, and it can take up to a week to prepare and test your order before shipping. Please be assured that this additional time is necessary to ensure that you receive exactly what you ordered and that your purchase meets our quality standards.

Express Delivery: Although we do not currently offer express delivery, we understand that you may have urgent needs. If you require expedited delivery or have specific delivery requirements, please do not hesitate to contact us at service-clients@tanyaheath.com before placing your order. We are here to explore alternative preparation and delivery options that may better meet your needs.

We appreciate your understanding and patience as we work to provide you with the best possible products and services.

Shipment tracking

Once your package is prepared for transport, we will send you a confirmation email containing a shipping tracking number so you can track the progress of your package.

Public holidays and annual closure

Please note that during certain weeks in August and French public holidays our business is generally closed. Orders placed during these holiday periods will be shipped promptly upon our return. We thank you for your understanding and patience during these times.

Exchanges 

You ordered the wrong size?  No problem.  All exchanges on shoes are possible.  Simply contact customer services and we will manage the return and exchange process together.  

If you would like to return a product, we invite you to get in touch with customer services and we will indicate the return procedure.  

You have 30 days from the time you receive your shoes and/or heels to ask for a return or an exchange.

Shipping for returns and exchanges for France are free of charge.  Return shipping for all other destinations will be paid for and managed by the customer with the assistance of customer services.  Exchanges will be sent with no additional shipping fee.

Returns and Exchanges only apply to products that have never been worn, that have been sent within the authorized time, and that are returned in their original packaging.  There will be no return or exchange possible if these conditions are not met, and there will be no exception to this rule.

Refunds

Once we have received your return and verified that the products are un-worn, in perfect condition, and in their original packaging, we will issue a full re-fund for the returned products minus the shipping charges.  

Your refund will be credited to the credit card used for the purchase.  The time required for the refund depends on the institution that issued the card. Please note that the value date of the re-credit will in any case be the same as the debit date, so you will not suffer any loss in terms of bank interest.

If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable as these are paid to your national/local government.

You may be able to recover custom or duty by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker. 

Secure payments

We accept the following means of payment: Mastercard, Visa, PayPal, AMEX, SHOP Pay, iDEAL, Bancontact, & pay in 4 installments with ALMA.