WORLD WIDE SHIPPING
TANYA HEATH Paris ships worldwide from Paris. Here are our shipping fees and essential information to know before placing an order.
Shipping Fees
| Destination | Carrier | Rate |
|---|---|---|
| Mainland France | Relais Colis | Free from €100 |
| Mainland France | Colissimo (home delivery) | 10 € Free from €300 |
| European Union | Pickup Point | Free from €200 — €5 otherwise |
| European Union | Colissimo or FedEx | 10 € |
| Canada | FedEx | Free from €300 — €20 otherwise |
| United Kingdom | FedEx | 10 € |
| United States | FedEx | 25 € |
| Russian Federation, Iceland | Colissimo | 25 € |
| Mexico, China, India, Japan, Singapore, South Korea, Israel | FedEx | 30 € |
| Gibraltar, Isle of Man, Guadeloupe, Martinique, Réunion | FedEx | 40 € |
| Australia, New Zealand, French Polynesia | FedEx | 40 € |
Important Information
- Free shipping thresholds are calculated on the final value of retained items.
- In case of return or refund that bring the value below the free shipping threshold, applicable shipping fees will be deducted from the refund.
- Shipping fees paid at the time of order are non-refundable.
- Customs duties, import taxes, and other fees charged by the destination country's authorities are the customer's responsibility and are non-refundable.
- These provisions do not apply when a product is found to have a manufacturing defect.
Pickup Point
Our system automatically selects a delivery point near you. If you prefer a specific Pickup Point, write to us at service-clients@tanyaheath.com before or just after your order; we will do our best to meet your request.
Preparation and Shipping Times
We are not a fast fashion brand. Our shoes and interchangeable heels are stocked at several sites around Paris, with over 600 references available. Assembling, inspecting, and testing your order can take up to a week. This extra time allows us to carefully check each order before shipping.
Need urgent delivery? Contact us before placing your order at service-clients@tanyaheath.comWe will always do our best to assist you.
Order Tracking
As soon as your package is shipped, you will receive an email containing your tracking number.
Public Holidays and Annual Closure
We usually close for a few weeks in August as well as during French public holidays. Orders placed during these periods will be shipped as soon as we return. Thank you for your understanding.