Shipping Policy

Shipping

We ship worldwide. If you do not see your country listed below, please get in touch with us at service-clients@tanyaheath.com before placing your order, so that we can do a shipping simulation together.

 

Shipping Costs

For orders to metropolitan France, we offer free shipping via Mondial Relais unless you choose Chronopost.

  • Country
    Mondial Relais
    Colissimo
    FedEx
  • France métropolitaine
    Free
    10€ *
    n/a
  • Rest of EU
    n/a
    12€ *
    n/a
  • United Kingdom excluding Chanel Islands
    16€ **
  • Canada & USA
    n/a
    n/a
    25€ **
  • Mexico, China, India, Japan, Singapore, South Korea, DOM TOM, Israël
    n/a
    n/a
    60€ **
  • Russian Federation
    n/a
    25€ ***
    n/a
  • French DOM TOM
    n/a
    30€ ***
    n/a
  • Australia, New Zealand and French Polynesia
    n/a
    n/a
    70€

* Free for orders > 250 €
** Free for orders > 500 €
*** Free for orders > 300 €

TANYA HEATH Paris will always use Fed EX for Canada, the US and the UK.  For European destinations and the Russian Federation, we often use the postal service.  For all other destinations we will choose between DHL, FEDEX or a comparable transporter that is specialized in your region.

We have established preferential tariffs with several transporters which is how we can offer such good value on some destinations.  In every case, shipping is less expensive than a trip to Paris, but certainly less fun.  

 

Shipping Times

We complete and send orders during our main service hours on Monday, Wednesday, and Friday.  We do take more time than other footwear brands because of various quality tests and customer service questions that we may have and due to the complexity of our offer.

Express service is currently difficult and consequently not offered, but if you have a real emergency, please write to us at service-clients@tanyaheath.com before placing your order to see if it is possible for us to expedite your order quickly.  We generally process orders within 1 – 8 business days unless we have had an extraordinary situation.

Due to Covid-19 restrictions some areas could experience delays. Contact our Customer Care for any questions or if you require assistance.

 

Tracking shipments 

Once your order has been prepared for transport, we will send you a confirmation e-mail containing a shipping tracking number so that you can follow the progress of your parcel.

 

Duty and Taxes

All prices show in the EU include VAT.  All prices shown outside of the EU are shown and sold tax free.  If you are ordering outside of the EU, your local authorities may impose a national or local duty on our shoes and heels as they arrive at the destination.  This is beyond the control of TANYA HEATH Paris and we are not able to intervene to change this in any way.

 

Price Display

At the moment Shopify does not offer Shopify Payments for French companies.  This means that if you are ordering outside of the EU you will suddenly see the total order displayed in €.  At this time there is nothing we can do about this.  If you would like to see the total in your local currency, we invite you to use an online currency conversion tool.

 

Vacation

My English is good, and I was born in Canada but this is a very French company.  We are generally closed for certain weeks during the month of August, and we follow French national holidays.

Orders placed during a holiday or vacation period will be sent once everyone is back at work!