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Ivy Nappa Black

Ivy Nappa Black

<tc>Regular price</tc> $233.00 USD
<tc>Regular price</tc> $233.00 USD Sale price $233.00 USD
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SHOES AND HEELS SOLD SEPARATELY

Description

The Ivy pump is a signature model from TANYA HEATH Paris. Precise design sets this high-fashion, high-function interpretation of the hard-to-find round toe pump from other brands. Ivy is a versatile essential you'll turn to again and again. Many customers have an Ivy in every color!

This model fits true to size

  • Pump with interchangeable heels and round toe
  • Normal fit
  • Shape memory insole
  • Color: Black
  • Lambskin leather exterior
  • Goatskin lining
  • Leather sole with anti-slip pad
  • Handcrafted piece in our São João da Madeira workshop in Portugal
  • Suitable for all removable heels in our range

    We ship worldwide, but if you are ordering from any country (except South Africa and Namibia) in Sub-Saharan Africa, please contact us at service-clients@tanyaheath.com before placing your order, so that we can do a simulation of shipping costs together.

    Shipping costs

    Please refer to the table below for shipping costs for your destination:

    Orders from mainland France are delivered free of charge via Mondial Relais to a relay point near you, unless you choose the Chronopost option.

    • Region
      World Relay
      Colissimo
      FedEx
    • Metropolitan France
      Free
      10€ *
      n/a
    • Rest of the European Union
      n/a
      12€ *
      n/a
    • United Kingdom excluding the Channel Islands
      16€ **
    • Canada & USA
      n/a
      n/a
      25€ **
    • Mexico, China, India, Japan, Singapore, South Korea, DOM TOM, Israel
      n/a
      n/a
      60€ **
    • Russian Federation
      n/a
      25€ ***
      n/a
    • DOM TOM
      n/a
      €30 ***
      n/a
    • Australia, New Zealand and French Polynesia
      n/a
      n/a
      €70

    * free for orders > €250
    ** free for orders > €500
    *** free for orders > €300

    TANYA HEATH Paris will always use Fed EX for deliveries to Canada, USA or UK. For European destinations and the Russian Federation, we often use the postal service. For all other destinations, we will choose between DHL, FEDEX and a comparable carrier specializing in your region.

    Shipping times

    We prepare and ship orders to you during our main business hours on Monday, Wednesday and Friday. Due to the complexity of our offer and the fact of our numerous quality tests before dispatch, our preparation times are longer than those of traditional shoe brands. During the preparation of an order, we may also contact you in order to validate certain elements and be sure to satisfy you.

    The express delivery service is currently complicated, and therefore not offered, but if you have a real emergency, please write to us at service-clients@tanyaheathcom before placing your order to see if it is possible to expedite your order.

    We usually process orders within 1-8 business days unless we had an extraordinary situation.

    Due to Covid-19 restrictions some areas may experience delays. Contact our customer service team if you have any questions or need assistance.

    Shipment Tracking

    Once your package is prepared for transport, we will send you a confirmation email containing a shipping tracking number so that you can follow the progress of your package.

    .

    Exchanges 

    You ordered the wrong size?  No problem.  All exchanges on shoes are possible.  Simply contact customer services and we will manage the return and exchange process together.  

    If you would like to return a product, we invite you to get in touch with customer services and we will indicate the return procedure.  

    You have 30 days from the time you receive your shoes and/or heels to ask for a return or an exchange.

    Shipping for returns and exchanges for France are free of charge.  Return shipping for all other destinations will be paid for and managed by the customer with the assistance of customer services.  Exchanges will be sent with no additional shipping fee.

    Returns and Exchanges only apply to products that have never been worn, that have been sent within the authorized time, and that are returned in their original packaging.  There will be no return or exchange possible if these conditions are not met, and there will be no exception to this rule.

     

    Refunds

    Once we have received your return and verified that the products are un-worn, in perfect condition, and in their original packaging, we will issue a full re-fund for the returned products minus the shipping charges.  

    Your refund will be credited to the credit card used for the purchase.  The time required for the refund depends on the institution that issued the card. Please note that the value date of the re-credit will in any case be the same as the debit date, so you will not suffer any loss in terms of bank interest.

    If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable as these are paid to your national/local government.

    You may be able to recover custom or duty by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker. 

    Secure payments

    Mastercard, Visa, PayPal, AMEX

    paiement-securise

    We accept payment by Visa, Mastercard, JCB, Cup, AMex and Paypal. It is not possible to pay in installments, or with several bank cards.

    Will I be charged immediately?

    TANYA HEATH Paris

    TANYA HEATH Paris has created the world's first shoes with interchangeable heels. Each new heel transforms your shoes and allows new uses. Our innovation allows you to consume less, while wearing your shoes more often.

    A first step towards sustainable consumption is to simply wear what you already have and avoid the accumulation of disposable purchases. Our concept makes it possible to achieve this goal, while having fun! We offer timeless styles that go from day to night and that you can wear with pride for years to come.


    Our products are handmade, in a family business in São João da Madeira, Portugal.

    Information

    Our interchangeable shoes and heels are sold separately so you only buy what you love! .

    We offer all styles: pumps, sandals, wedding shoes, ankle boots, cowboy boots, derbies, and even a collection of vegan shoes with recycled fabrics including an ultra-trendy vegan thigh-high boot.

    Maintenance

    Shoe care

    Caring for shoes can be fun and brings you closer to the craftsman who made them.

    Here are some shoe care tips.

    You will need to waterproof your shoes before wearing them:

    The application of waterproofing products on leather and vegan shoes protects the materials that give both the shape of your shoe and the outer protection of the pair. Vegan shoes don't have natural protection, while leather does, but it's not waterproof.

    If you are worried about the spray, test it first on a part of the leather that is not visible from the outside. Wait an hour for the time to dry, and if you are satisfied with the result, apply the product to the entire shoe.

    Lambskin Care

    Lambskin is very refined, supple and makes you feel really comfortable in your shoes. However, it is fragile leather and can be damaged if not cared for.

    The best product to apply on this material is clear shoe polish to avoid stains. Before applying the product, make sure you have dusted the pair with a dry cloth. To avoid leaving traces on the pair, gently rub the leather in a circular motion. Avoid any type of product that could damage the finish.

    If the pair of shoes fades with wear, you can treat them with a leather cream of the same color as your shoes.

    Care for nubuck, suede and vegan shoes

    Cleaning and care for suede and nubuck shoes are virtually identical.

    Start by brushing off any dirt on the shoes, then, with a suede brush, gently sand the worn shiny areas on the surface of the shoe. This will help restore the grain of the suede. If you have stubborn stains, you can sand harder but this risks damaging part of the grain of the leather. You should always make sure to brush in the direction of the grain and you can finish with a soft shoe brush.

    Note:Not everything can be repaired or varnished properly.

    Removing blood, oil, beer and paint stains from suede and nubuck shoes is extremely difficult. If a stain is soaked into the leather, chances are you can't save your shoes. So be sure to protect your favorite pair by using a suede and nubuck protective spray every three months (especially during rainy weather).

    Care for calfskin shoes

    Make sure your shoes are properly cleaned with a brush or dry cloth before applying any shoe care products. All leathers dry out over time, so it's a good idea to take care of them from time to time.

    We generally recommend a nourishing cream in the same color as your shoes, as they have a high pigment content and penetrate the leather well.

    The cream will cover nicks and scuffs, and make your old shoes look like new again. Apply very little with an applicator brush or soft cloth and be sure to spread the product evenly all over the shoe. Allow the shoe to sit for at least 20 minutes before buffing with a soft brush or soft cloth.

    If however you want your shoes to be more rigid, we recommend using colored or colorless wax.

    Warning! If a product is applied in excess or on very dry leather, you can permanently change the original color. Moderation is key!

    Storage of leather and vegan shoes

    As important as cleaning your shoes, is storing your shoes because the durability of your pairs depends in part on how you store them. Time and dust can ruin their natural beauty.

    In general, it is recommended not to store shoes in polythene bags or expose them to direct sunlight. It is rather advisable to keep them in a cool and dry place, never in a hot and humid place.

    Heel care

    If you have a scraped heel or just want a change, we have two videos on our YouTube channel that show you how to renew your heels with a leather wrap or glitter.

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    Ask

    Leave us a message!

    We love to receive your various suggestions and feedback on your customer service experience and on our services in general. So do not hesitate to send us your comments by filling out the form below.

    Or email us directly at service-clients@tanyaheath.com

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