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FRANCOIS METALLIC T2

<tc>Regular price</tc> $38.00 USD
<tc>Regular price</tc> $38.00 USD Sale price $38.00 USD
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Shipping calculated at checkout.
Color

Description

François is our vertiginous 8.5 cm (3.1 inch) stiletto that delights those born in high heels and who intends to end their days with them.

We ship worldwide, but if you are ordering from any country (except South Africa and Namibia) in Sub-Saharan Africa, please contact us at service-clients@tanyaheath.com before placing your order, so that we can do a simulation of shipping costs together.

Shipping costs

Please refer to the table below for shipping costs for your destination:

Orders from mainland France are delivered free of charge via Mondial Relais to a relay point near you, unless you choose the Chronopost option.

  • Region
    World Relay
    Colissimo
    FedEx
  • Metropolitan France
    Free
    10€ *
    n/a
  • Rest of the European Union
    n/a
    12€ *
    n/a
  • United Kingdom excluding the Channel Islands
    16€ **
  • Canada & USA
    n/a
    n/a
    25€ **
  • Mexico, China, India, Japan, Singapore, South Korea, DOM TOM, Israel
    n/a
    n/a
    60€ **
  • Russian Federation
    n/a
    25€ ***
    n/a
  • DOM TOM
    n/a
    €30 ***
    n/a
  • Australia, New Zealand and French Polynesia
    n/a
    n/a
    €70

* free for orders > €250
** free for orders > €500
*** free for orders > €300

TANYA HEATH Paris will always use Fed EX for deliveries to Canada, USA or UK. For European destinations and the Russian Federation, we often use the postal service. For all other destinations, we will choose between DHL, FEDEX and a comparable carrier specializing in your region.

Shipping times

We prepare and ship orders to you during our main business hours on Monday, Wednesday and Friday. Due to the complexity of our offer and the fact of our numerous quality tests before dispatch, our preparation times are longer than those of traditional shoe brands. During the preparation of an order, we may also contact you in order to validate certain elements and be sure to satisfy you.

The express delivery service is currently complicated, and therefore not offered, but if you have a real emergency, please write to us at service-clients@tanyaheathcom before placing your order to see if it is possible to expedite your order.

We usually process orders within 1-8 business days unless we had an extraordinary situation.

Due to Covid-19 restrictions some areas may experience delays. Contact our customer service team if you have any questions or need assistance.

Shipment Tracking

Once your package is prepared for transport, we will send you a confirmation email containing a shipping tracking number so that you can follow the progress of your package.

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Exchanges 

You ordered the wrong size?  No problem.  All exchanges on shoes are possible.  Simply contact customer services and we will manage the return and exchange process together.  

If you would like to return a product, we invite you to get in touch with customer services and we will indicate the return procedure.  

You have 30 days from the time you receive your shoes and/or heels to ask for a return or an exchange.

Shipping for returns and exchanges for France are free of charge.  Return shipping for all other destinations will be paid for and managed by the customer with the assistance of customer services.  Exchanges will be sent with no additional shipping fee.

Returns and Exchanges only apply to products that have never been worn, that have been sent within the authorized time, and that are returned in their original packaging.  There will be no return or exchange possible if these conditions are not met, and there will be no exception to this rule.

 

Refunds

Once we have received your return and verified that the products are un-worn, in perfect condition, and in their original packaging, we will issue a full re-fund for the returned products minus the shipping charges.  

Your refund will be credited to the credit card used for the purchase.  The time required for the refund depends on the institution that issued the card. Please note that the value date of the re-credit will in any case be the same as the debit date, so you will not suffer any loss in terms of bank interest.

If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable as these are paid to your national/local government.

You may be able to recover custom or duty by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker. 

Secure payments

Mastercard, Visa, PayPal, AMEX

paiement-securise

We accept payment by Visa, Mastercard, JCB, Cup, AMex and Paypal. It is not possible to pay in installments, or with several bank cards.

Will I be charged immediately?

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