FRANÇOIS LIMITED EDITION T2
Francois is named after the first designer who worked with the brand. As strange as it may seem now, when I started this company more than 10 years ago, I was too scared to accept responsibility for shoe and heel design. François, who has deep experience with some of France's leading luxury houses came to the rescue! He did all of the initial creative work, including designing this heel which has endured as a collection staple. This stiletto heel measure at 8.5 cm and is reinforced with a metal rod in the inside so that the heel won't break as you walk. It will add grace to your pumps and boots and make you feel confident and strong.
We ship worldwide. If you do not see your country listed below, please get in touch with us at email@example.com before placing your order, so that we can do a shipping simulation together.
For orders to metropolitan France, we offer free shipping via Mondial Relais unless you choose Chronopost.
France métropolitaineFree10€ *n/a
Rest of EUn/a12€ *n/a
United Kingdom excluding Chanel Islands16€ **
Canada & USAn/an/a25€ **
Mexico, China, India, Japan, Singapore, South Korea, DOM TOM, Israëln/an/a60€ **
Russian Federationn/a25€ ***n/a
French DOM TOMn/a30€ ***n/a
Australia, New Zealand and French Polynesian/an/a70€
* Free for orders > 250 €
** Free for orders > 500 €
*** Free for orders > 300 €
TANYA HEATH Paris will always use Fed EX for Canada, the US and the UK. For European destinations and the Russian Federation, we often use the postal service. For all other destinations we will choose between DHL, FEDEX or a comparable transporter that is specialized in your region.
We have established preferential tariffs with several transporters which is how we can offer such good value on some destinations. In every case, shipping is less expensive than a trip to Paris, but certainly less fun.
We complete and send orders during our main service hours on Monday, Wednesday, and Friday. We do take more time than other footwear brands because of various quality tests and customer service questions that we may have and due to the complexity of our offer.
Express service is currently difficult and consequently not offered, but if you have a real emergency, please write to us at firstname.lastname@example.org before placing your order to see if it is possible for us to expedite your order quickly. We generally process orders within 1 – 8 business days unless we have had an extraordinary situation.
Due to Covid-19 restrictions some areas could experience delays. Contact our Customer Care for any questions or if you require assistance.
Once your order has been prepared for transport, we will send you a confirmation e-mail containing a shipping tracking number so that you can follow the progress of your parcel.
Duty and Taxes
All prices show in the EU include VAT. All prices shown outside of the EU are shown and sold tax free. If you are ordering outside of the EU, your local authorities may impose a national or local duty on our shoes and heels as they arrive at the destination. This is beyond the control of TANYA HEATH Paris and we are not able to intervene to change this in any way.
At the moment Shopify does not offer Shopify Payments for French companies. This means that if you are ordering outside of the EU you will suddenly see the total order displayed in €. At this time there is nothing we can do about this. If you would like to see the total in your local currency, we invite you to use an online currency conversion tool.
My English is good, and I was born in Canada but this is a very French company. We are generally closed for certain weeks during the month of August, and we follow French national holidays.
Orders placed during a holiday or vacation period will be sent once everyone is back at work!
You ordered the wrong size? No problem. All exchanges on shoes are possible. Simply contact customer services and we will manage the return and exchange process together.
If you would like to return a product, we invite you to get in touch with customer services and we will indicate the return procedure.
You have 30 days from the time you receive your shoes and/or heels to ask for a return or an exchange.
Shipping for returns and exchanges for France are free of charge. Return shipping for all other destinations will be paid for and managed by the customer with the assistance of customer services. Exchanges will be sent with no additional shipping fee.
Returns and Exchanges only apply to products that have never been worn, that have been sent within the authorized time, and that are returned in their original packaging. There will be no return or exchange possible if these conditions are not met, and there will be no exception to this rule.
Once we have received your return and verified that the products are un-worn, in perfect condition, and in their original packaging, we will issue a full re-fund for the returned products minus the shipping charges.
Your refund will be credited to the credit card used for the purchase. The time required for the refund depends on the institution that issued the card. Please note that the value date of the re-credit will in any case be the same as the debit date, so you will not suffer any loss in terms of bank interest.
If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable as these are paid to your national/local government.
You may be able to recover custom or duty by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker.
Mastercard, Visa, Paypal, AMEX
We accept Visa, MasterCard, JCB, CUP, American Express and PayPal. We cannot split payments between credit cards.
Will my credit card be charges immediately ?