FAQ
1. How does it work?
1.1. How do you remove a heel?
Sliding heels off and clipping them on is astonishing, easy and fun! Here is how it works.
Sliding heels off and clipping them on is astonishing, easy and fun! Here is how it works.
Clipping a heel
To attach a interchangeable heel hold it like this and slide it in till you hear a clicking sound. You may have to use a bit of force in the beginning to hear the click because let's face it, most of us don’t know that the mechanism has been dimensioned to be pressed 5000 times and that you are using a very robust mechanical system. Do make sure you hear the click so that you know its safe to walk in your adjustable shoes!
Unclipping a heel
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Removing an interchangeable heel is as easy. Look inside your shoes and you will see a round button framed by our distinctive starburst logo near the heel in the insole. Simply press deep into this button and simultaneously slide the adjustable heel out. We find it’s helpful to use a thumb instead of a finger until you get the hang of it. If you are really concerned about breaking a long nail don’t worry. You can use the flat part of your thumb which is what most of our clients do and if you don’t want to give that a try you can just use a pen instead!
1.2. Do all the heels work on all the shoes?
Yes, provided all your shoes are in the same size range!
1.3. Can the shoes be worn without a heel?
1.4. Why don’t your shoes become flat?
1.5. Will I press on the button while I walk?
1.6. Will I feel the button while I walk?
Most people don’t but if you do please write to customer-services@tanyaheath.com and we will help you manage this. Normally we recommend that you just place gel pads over the hole in the shoe. This works for virtually everyone.
1.7. Is there a right and left heel?
1.8. Is the arch super flexible?
1.9. Why do you have different heel ranges?
1.10. Why can’t I wear a heel out of my size range?
1.11. Is there a risk that I break a nail by pressing the button?
No, not if you're careful. Many of our clients have long fingernails. We advise you to use the smooth part of your finger. If you are still in doubt, you can always use a pen.
2. Brand Origins
2.1. Is the creator French?
2.2. Where are the shoes made?
All of our shoes and most of our heels are handmade in small family run ateliers in Portugal. Some of our heels in the capsule collections are made in France where we have access to different skill-sets which enable us to offer a greater selection of heel finishes. made in France. Our leathers and vegan fabriks come either from France, Italy or Spain. As the business grows, we will continue to ensure that production remains in Europe and that our materials are ethically sourced and made.