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Delivery

We ship worldwide, but if you are ordering from any country (except South Africa and Namibia) in Sub-Saharan Africa, please contact us at customerservice@tanyaheath.com before placing your order, so that we can do a shipping cost simulation together.

Shipping cost

Please refer to the table below for shipping costs to your destination:

Orders from mainland France are delivered free of charge via Mondial Relais to a relay point near you, unless you choose the Chronopost option.

World Relay Collissimo

FedEx

Metropolitan France

Free 10€ *

Rest of the European Union

12€ *

UK excluding Channel Islands

16€ **

Canada & United States

25€ **

Mexico, China, India, Japan, Singapore, South Korea, DOM TOM, Israel

60€ **

Russian Federation

25€ ***
DOM TOM €30 ***
Australia, New Zealand and French Polynesia 70€

* free for orders > €250
** free for orders > €500
*** free for orders > €300

TANYA HEATH Paris will always use Fed EX for deliveries to Canada, USA or UK. For European destinations and the Russian Federation, we often use the postal service. For all other destinations, we will choose between DHL, FEDEX and a comparable carrier specializing in your region.

Shipping times

We prepare and ship orders to you during our main business hours on Monday, Wednesday and Friday. Due to the complexity of our offer and the fact of our numerous quality tests before dispatch, our preparation times are longer than those of traditional shoe brands. During the preparation of an order, we may also contact you in order to validate certain elements and be sure to satisfy you.

The express delivery service is currently complicated, and therefore not offered, but if you have a real emergency, please write to us at service-clients@tanyaheath.com before placing your order to see if it is possible to expedite your order.

We usually process orders within 1-8 business days unless we had an extraordinary situation.

Due to Covid-19 restrictions some areas may experience delays. Contact our customer service team if you have any questions or need assistance.

Shipment Tracking

Once your package is prepared for transport, we will send you a confirmation email containing a shipping tracking number so that you can follow the progress of your package.

Customer Service - Exchanges and Returns